The most frequently asked question about thegranulecandle are stated below, if your query is not extinguished amongst these questions, please feel free to email us at hello@thegranulecandle.com

Are the wax granules scented? Currently we do not offer scented wax granules, but fear not, you can simply add your own scent. Simply add a few drops of your favourite essential oil or fragrance oil close to the wick before igniting. Some oils may work better than others. We are currently working towards designing scented granules.

How long does it last? Each wick should last for about 12 hours of burn time. With our complimentary 20 wicks, you have 240 hours of burn time. 

Can I reuse the Wicks? Yes, you can relight the same wick as many times ay you like. It is advised to either scratch the little melt pool of the wick or cut just above the melt pool for reuse. You can also use the other side of the wick too.

My wick isnt lasting anywhere near the claimed 12 hours! The majority of the time this is a result of leaving too much wick exposed above the granules. Aim to leave about 1cm sticking out at the most, honestly just enough to light the wick. The further out the wick is left, the shorter the burn time.

Are they safe around my pets? Yes, our granules are pet friendly. Being plant based and clean burning our granules are not toxic and wil not harm your pet if a little is ingested.

What happens if I spill know the candles and spill the pearls? Do not worry, this is not a hazard, the flame will self extinguish.The granules snuff the flame and put it out. Yes you can reuse the spilled granules however you decide to regather them (goodluck).

How do I extinguish the candle? You can simply blow it out as you do for other candles, no, the granules wont fly all over the place IF you blow it gently and carefully. You can also exninguish the candle using a smothering the flame with a cloth or something alike.

What are the ingredients of the granules? Our granules simply consist of one ingredient which is highly purified plant based wax.

In what vases/containers can I burn my granules? All vases and containers can be used to burn the granules in. To ensure the upmost safety your container should be large enough so that the wax pool doesnt hit any edges or the bottom. 

• You should have atleast 2 inches of pearls between the wick and an edge of the vase/container.
• You should have atleast 1 inch of pearls below the bottom of the wick and the bottom of the vase/container.
• You should monitor your chosen vase/container to make sure it is not heating up.

If you are wondering what vases and containers the granules would look good in, click here to view our inspiration page.

Can we Purchase in Bulk and/or become a supplier of your product? Yes you can purchase in bulk and become a supplier, for more information please email us at hello@thegranulecandle.com

Which countries do you ship too? We currently only ship within Australia. We will be looking to expand into international markets in the near future.

How long does shipping take? Orders are fulfilled and shipped within 24 hours, if purchased before 1pm AEST your order will be shipped the same day. Shipping can take anywhere from 4-12 days. 

How can I get a discount? To get a welcome order discount simply enter your email to subscribe in the pop up that appears when you first enter our page. Alternatively you can enter your email in the footer. You will then receive a welcome email with a discount code. Upon making a purchase you will also receive another code to use if you wish to make another purchase.

If we have not extinguished your query, please send us a message below or email us at hello@thegranulecandle.com, and we will get back to you within 24 hours.